Manager, Strategy & Operations

New York City or Austin
(Remote Opportunities Available)

More about working at Table22

About Table22

At Table22, we believe that restaurants are critical centers of community, creativity, and joy. Our mission is to help them thrive economically, so that every chef can create freely, bring joy to customers, and strengthen their communities through food.

In service of that mission, each day we work to help restaurants create and deliver magical hospitality experiences — an amazing meal kit, house olive oil, or a unique wine selection; an online cooking class with your favorite chef; a recipe or a dispatch from the kitchen, delivered exclusively to your inbox — and build recurring revenue through a new model of monthly consumer subscription.

Through this work, we empower restaurants to connect with and serve fans in new ways — bringing the joy of dining outside their four physical walls, and giving diners new ways to experience and surround themselves with their favorite chefs & restaurants.

Though Table22 launched only last year, today we are proud to be partnered with celebrated restaurants and neighborhood institutions across 30+ major American cities. Our partners span everything from high-end Michelin Starred spots — like The Four Horsemen (NYC), pasjoli (Los Angeles), Oxalis (NYC), to community favorites like Austin's The Peached Tortilla and Houston's The Blind Goat (from MasterChef Winner Christine Ha).

Our NYC/Austin-based team of food-loving technologists is made up of former leaders from Warby Parker, Squarespace, Uber and Blink Health, and backed by leading investors behind Airbnb, Spotify, Peloton, Etsy, and many others, as well as food world leaders behind institutions like Sweetgreen and Blue Hill Farm.

As a team, we work relentlessly in service of our mission, take care of one another, ask hard questions, stress-test assumptions, focus maniacally on our customers and their problems, and — most importantly — relish the opportunity to help our partners bring joy & magic to the world through food.

About the role

We are looking for someone who will be excited to help us tackle complex and challenging problems as we scale. As a Strategy & Operations Manager will work cross-functionally to design and implement processes that help us deliver unparalleled service to our restaurant partners and our subscribers. You will own building the infrastructure for the partner facing teams, both Account Management and Sale (tools, playbooks, core processes etc.), and work closely with Product to represent the voice of the business and launch products. In this role, you will work closely with our COO to help build and scale our partner-facing teams. This is an incredible and rewarding opportunity for someone who wants to drive impact through operations excellence. 

What you will do 

• Proactively identify areas of operational improvements and build scalable processes to address. Iterate on solutions until we find the best path forward.

• Design and launch processes to improve Restaurant Partner and Customer experience.

• Conduct analyses and use data driven-decision making to understand trends in the business and inform recommendations.

• Act as a liaison between business teams and product teams to define requirements for systems / tools and support the launch of new products. Create internal & external trainings related to these products.

• Establish KPIs to ensure a successful implementation of projects, including establishing benchmarks/ goals to clearly measure progress, and work with COO to hold teams accountable to achieving these. 

• Develop and execute account prioritization framework, including defining service levels by type of account. Build framework for measuring account health, tracking it on an ongoing basis and playbook for addressing partner concerns. 

• Execute on strategic projects 

Basic qualifications:

• A minimum of 4 years of professional work experience in consulting, operations, strategy, analytics, tech, or investment banking 

• Bachelor's Degree

Preferred qualifications:

• Passion and experience for problem solving. Able to break down and prioritize solutions for complex problems.

• Strong business judgement and critical thinking skills. Ability to use data to draw insights, establish top priorities and outline plan to pursue them

• Experience working with large data sets and synthesizing into business insights (e.g., using SQL, Excel).

• Ability to collaborate with internal and external stakeholders. Experience with building trust based relationships

• Project management experience, especially working cross-functionally 

• Demonstrated ability to juggle multiple priorities

More about the company

Please visit our full careers page for more about Table22!