How can we help?

Find answers to the most common subscriber questions below.

Still have questions? Drop us a line at yum@table22.com

About Table22

  • We’re a restaurant-loving, hospitality-obsessed, relentlessly motivated team of New York & Austin-based eaters, leaders, product designers, engineers, data scientists, marketers, finance wizards, culinary school alums, and humans with a single mission:

    To help restaurants survive and thrive in a challenging, ever-changing world through a new model of customer patronage.

  • We have restaurant partners in over 28 U.S. cities and are adding more every week. Check out our explore page to find an incredible subscription near you.

    Explore restaurant partners

  • We're adding more partners to the platform every week! Reach out to sam@table22.com to learn more about how we work with restaurants to develop monthly memberships and exclusive products for customers.

  • We are always looking for talented individuals who are passionate about the Table22 mission to join our team! Please see current open roles here.

  • We leverage Stripe, a Level 1 PCI Certified Payment Provider that has industry-leading encryption and is one of the most secured payment platforms available.

Manage my subscription

  • When you sign up for a subscription, you will have an active, recurring membership to your desired restaurant. Your first charge will occur on the day you sign up, and depending on the frequency of your subscription, you will have a recurring charge every week, month, or quarter after you sign up.

  • Absolutely, you can login to your account at app.table22.com and cancel in a couple clicks. When you cancel your subscription before your renewal date, your subscription will be fully cancelled — you will not incur any future charges or orders from that point forward.

    • If you cancel your subscription before your subscription has renewed: You will not have an active order and you will not receive any future goods.

    • However, If you cancel your subscription after your subscription has renewed:

    1. Your order will have already been placed with our restaurant partners and you will receive the final fulfillment that you’ve paid during the next scheduled fulfillment. In other words, this active existing order does not automatically get cancelled when you cancel your subscription.

    2. If you would like to cancel an existing order after billing has occurred, please contact us at yum@table22.com and refunds will be considered on a case by case basis in partnership with the restaurant.

  • Definitely, we realize that life happens and you might need to skip a fulfillment or pause your subscription for some period of time!

    Please note, that if you pause your subscription after you have been billed in a given month, you will still have an active order for next month. Reach out to us at yum@table22.com if you have any questions.

  • Log into your account at app.table22.com.

    1. Select the plan you want to pause or cancel and click the “Cancel plan” button.

    2. This will open a new window where you will have the option to pause or cancel your plan. If you elect to pause your plan, you can choose when you would like to resume your subscription (this can be changed at any time).

  • When you cancel your subscription after your subscription has renewed, you will have an active existing order for the next month’s fulfillment. While future orders are cancelled, you will continue to receive notifications about scheduling your pickup or delivery for your last order. Please review communications from Table22 closely as the notifications you are receiving will ensure you receive the order you already paid for. If you have any specific questions, please reach out to yum@table22.com

Cancelled Orders & Refunds

  • It depends on if you cancel your subscription before or after your billing date. If your billing date has passed, your order has already been placed and depending on when you cancel, the restaurant may have already sourced your goods for the month.

    • If you cancel your subscription before your subscription has renewed: You will not have an active order and you will not receive any future goods.

    • However, If you cancel your subscription after your subscription has renewed: Your order will have already been placed with our restaurant partners and you will receive the final fulfillment that you’ve paid during the next scheduled fulfillment. In other words, this active existing order does not automatically get cancelled when you cancel your subscription.

    If you would like to cancel an existing order after billing has occurred, please contact us at yum@table22.com.

  • We want you to have flexibility with your subscription and the ability to pause as needed. However, our ability to issue a refund depends on when you cancel your order and whether the restaurant partner has already sourced goods for your order.

    • If you request a refund for your order before the period’s cutoff date (always the last day of the month or quarter), you will always receive a refund. Typically refund transactions will post back to your account in 4-7 business days depending on the institution.

    • If you request a refund for your order after the period’s cutoff date, receiving a refund cannot be guaranteed. At the beginning of each month, Table22 provides restaurants with a list of their orders and they source goods to make their incredible subscriptions. Therefore if you cancel your order after a restaurant partner has sourced the goods for your fulfillment, we will be unable to issue a refund. Please contact us at yum@table22.com to discuss your specific question.

Receiving my goods

  • The majority of our restaurant partners operate on a monthly cycle. If you sign up within a given calendar month (or have a recurring charge on a given month), you will be eligible to receive goods in the next month. For example, if you signed up in January, the first month you’ll be eligible to receive your subscription goods will be February, etc.

  • Each restaurant has predetermined days when they fulfill their subscriptions (for example, the third Thursday of every month). This information is shared with you in the welcome email and if the dates change, we will notify you in advance.

    If your subscription will be picked up, Table22 will contact you to schedule your pickup slot each month via text and email, using the phone number and email you provide at sign up. Please make sure you go to pick up your goods at the time you signed up.

    If your schedule changes and you are unable to make your pickup time, please contact us as soon as possible at yum@table22.com. We will contact the restaurant to ask if they can accommodate an alternative pickup day/time, although the ability to accommodate will depend on the restaurant and whether your goods are perishable or not. If you miss your scheduled pick up time and the restaurant cannot accommodate an alternative pickup, your box contents will be donated. Unfortunately, refunds will not be issued.

  • If you miss your scheduled pick up time / day, the next steps will depend on the restaurant you are subscribed to. Some restaurants are able to accommodate an alternative pickup. You can contact yum@table22.com to inquire. If the restaurant cannot accommodate an alternative pickup, your box contents will be donated. Unfortunately, refunds will not be issued.

  • Each restaurant has predetermined days when they fulfill their subscriptions (for example, the third Thursday of every month). This information is shared with you in the welcome email and if the dates change, we will notify you in advance.

    If your subscription will be delivered, Table22 will contact you to remind you of the delivery date at least a week ahead of time. You will receive a text the day of with a specific delivery window.

    Please note that to ensure successful deliveries, we need the correct address and phone number. Please make sure that your account at app.table22.com has your latest contact information.

  • If the restaurant you subscribe to offers both delivery and pickup, you can always reach out to us to request an alternate fulfillment type. Note that additional costs might apply for delivery to cover the cost of drivers. You can also directly change your subscription in the Table22 Member Portal

Other Information